Shipping & delivery

We sell the same craft two ways, and they do not work the same. Read the one that applies to your order.

Sealed is our shelf-stable range, packed and handed to a courier for delivery anywhere in India. Fresh is folded to order and delivered locally the same day, or collected by you.

Orders are typically processed and shipped within 3–5 business days once payment is confirmed.

We do not dispatch on Sundays or public holidays. An order placed on a Saturday evening begins processing the next working day.

We work with reliable and trusted carriers to ensure your order is delivered safely and on time. Both standard and express shipping options are offered at checkout where they are available for your pincode.

Delivery times vary by location and by the shipping method you choose. Unforeseen events — weather, strikes, regional restrictions — can affect estimated delivery dates, and are outside our control. We will always tell you what we know.

As soon as your order ships you will receive a tracking number by email and WhatsApp. Until the courier's first scan a tracking number can look inactive; that is normal and does not mean the parcel is lost.

Every fresh order carries a ready time, shown before you pay and again on your confirmation. It is calculated from what you actually ordered plus travel to your pincode — it is not a generic window.

Fresh delivery is available only within our serviceable pincodes. If yours is outside that area, the fresh range is simply not offered to you at checkout.

Fresh paan is at its best within a few hours. We will not dispatch a fresh order we do not believe will reach you in that condition — if that happens we contact you before doing anything else.

Shipping charges are calculated based on your location and the items in your order. They are shown at checkout, before payment, and appear as a separate line on your invoice. Where a free-shipping threshold applies it is stated in your cart.

If a parcel arrives damaged, contact us with your unboxing video — see the cancellation, returns & refunds policy, which sets out exactly what we need and what we do about it.

Couriers attempt delivery up to three times. After a third failed attempt the parcel returns to us, and we will contact you to arrange a redispatch or a refund of the item value.

If your parcel has not moved for more than five working days, write to care@thepaanlegacy.com with your order code and we will chase it. Please do not wait — courier claims have deadlines, and once one passes we lose the ability to recover the parcel or its value.

care@thepaanlegacy.com · +91 80804 26039 · 10:00 – 19:00 IST, Monday to Saturday

Punyakriya Industries Private Limited
Shop No. 4, Building No. 2, Tilak Nagar, Shramik CHS, Mumbai, MH, 400089, India
FSSAI 21524007000027 · GSTIN 27AAOCP8841K1ZN